Shipping Policy

At Comfy Mommy, we are committed to providing you with the best shopping experience, including a seamless and transparent shipping process for our custom items. Please take a moment to review our shipping policy to understand how we handle the delivery of your orders.

Processing Time:

  • Each custom item is meticulously crafted to your specifications. Please allow 2-3 working days for our artisans to create your unique product. This processing time may vary depending on the complexity of your order and current order volume.

Shipping Methods:

  • We offer a range of shipping options to suit your needs, including standard and expedited shipping. The available methods will be displayed during the checkout process.
  • Please note that the shipping method you choose will determine the estimated delivery time.

Estimated Delivery Time:

  • The estimated delivery time depends on the shipping method selected and your location. 
  • Please keep in mind that the processing time for custom items is in addition to the estimated delivery time.
  • USA deliveries usually take 15 days for regular shipping, 7 days for expedited shipping.

Shipping Costs:

  • Shipping costs are calculated based on the weight, dimensions, destination, and shipping method chosen during checkout. You will see the shipping cost before finalizing your order.

International Shipping:

  • We proudly offer international shipping to most countries. Shipping costs and estimated delivery times for international orders will be provided during the checkout process.
  • Please be aware that international shipments may be subject to customs duties, taxes, and import fees imposed by your country's customs authorities. These charges are the responsibility of the recipient.

Order Tracking:

  • Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track the progress of your shipment.
  • Please note that it may take some time for tracking information to become available after your order has been shipped.

Address Accuracy:

  • To ensure the safe and timely delivery of your order, please double-check the accuracy of your shipping address during checkout. We are not responsible for delays or non-delivery caused by incorrect or incomplete address information.

Lost or Delayed Shipments:

  • In the rare event that your order is lost or significantly delayed during transit, please contact our customer support team. We will work diligently to resolve the issue and ensure your satisfaction.

Shipping Holidays:

  • Our shipping operations are closed on major holidays. Orders placed on these days will be processed and shipped on the next business day.

Questions and Assistance:

  • If you have any questions about our shipping policy or need assistance with your order, please don't hesitate to contact our customer support team. We are here to help you.

Thank you for choosing Comfy Mommy. We appreciate your business and strive to deliver your custom items with the utmost care and efficiency.