At Comfy Mommy, we take great pride in crafting each custom-made item to meet your unique specifications. As such, we have a limited returns policy in place. Please read the following guidelines carefully to understand our policy regarding returns.
Returns Eligibility: We accept returns only under the following circumstances:
Faulty Items: If the item you receive is defective, damaged, or faulty in any way, please contact us within [10 days] of receiving your order. We will work with you to resolve the issue promptly.
Wrong Items: If you receive an incorrect item that does not match your order confirmation, please notify us within [10 days] of receiving the item. We will arrange for the correct item to be sent to you as quickly as possible.
- Please note that our items are custom-made to order based on your specifications. Due to their personalized nature, we cannot accept returns for reasons other than those mentioned above.
Return Process: If you believe your item is eligible for a return, please follow these steps:
Contact Us: Reach out to our customer support team at firstname.lastname@example.org or message at +1 651 314 7797 within the specified timeframe for faulty items or wrong items. Provide details about the issue, including clear photos if applicable.
Authorization: Once your return request is approved, we will provide you with the option of replacement or refund, and process it ASAP.
Refunds or Replacements:
- If the item is deemed faulty or incorrect, you may choose either a replacement of the item or a refund, including the cost of the original item and standard shipping fees.
Contact Us: If you have any questions or concerns, please contact our customer support team at email@example.com or message at +1 651 314 7797
- Returns that do not comply with this policy will not be accepted.
- We reserve the right to refuse returns that show signs of misuse, tampering, or intentional damage.
- Please allow [3 business days] for us to process your return request and provide a resolutio.
- Thank you for choosing Comfy Mommy. We are committed to ensuring your satisfaction with our custom-made products and will work diligently to address any issues that may arise.